System-generated emails

We want to keep you and your employees informed of activity on the platform. The tables below outline the different types of notifications that we might send you or your employees and customization options.

Your Implementation Consultant can help to disable or configure certain notifications during the setup of your Spark experience. If you have already launched and require a change to one of your site’s notification settings, you can reach out to the Client Technical Support team. 

Admin communication emails
Product area and description  Trigger + Recipient + Sender Customizable copy?  Opt-out
Content: Bulk Email - Custom Content Sent to end user by an Admin in Spark when a bulk email is sent from Manage Fully customizable No
Content: Bulk Email - Giving Opportunity Sent to end user by an Admin in Spark when a bulk email is sent from a giving opportunity Fully customizable No
Content: Bulk Email - News Article Sent to end user by an Admin in Spark when a bulk email is sent from a news article Fully customizable No
Content: Bulk Email - Volunteer Opportunity Sent to end user by an Admin in Spark when a bulk email is sent from a volunteer opportunity Fully customizable No
Admin-triggered end-user notification
Product area and description  Trigger + Recipient + Sender Customizable copy?  Opt-out
Donation: External Match Request - Approved Sent to end user by an Admin in Spark when a queued external rewards request is approved or denied Add additional messaging No
Donation: External Match Request - Declined Sent to end user by an Admin in Spark when a queued external rewards request is approved or denied Add additional messaging No
Donation: Gift Card Email Sent to end user by an Admin or end user in Spark when another person is invited to redeem a gift card Add additional messaging No
Volunteering: Courier: Track Time Declined Sent to end user by an Admin in Spark when a queued volunteer rewards request (as a result of tracking time) is denied Add additional messaging No
Content: Campaign Approval Sent to end user by an Admin in Spark when a queued user-generated campaign is approved No No
Content: Campaign Declined Sent to end user by an Admin in Spark when a queued user-generated campaign is declined No No
Content: Changes made to a Giving Op Friendraiser Sent to end user by an Admin in Spark when a change is made to a Give Op and the user has a Friendraiser page associated with it No No
Giving Account: Allocate Donation Currency - My Funds Sent to end user by an Admin in Spark when a program admin seeds an account with My Funds No Admin Opt Out
Giving Account: Courier: Rewards Allocation Sent to end user by an Admin in Spark when a program admin seeds an account with My Rewards No Admin Opt Out
Volunteering: Courier: Track Time Approval Sent to end user by an Admin in Spark when a queued volunteer rewards request (as a result of tracking time) is approved No No
Volunteering: Volunteer Op Approval Sent to end user by an Admin in Spark when a queued user-generated volunteer op is approved No No
Volunteering: Volunteer Op Declined Sent to end user by an Admin in Spark when a queued user-generated volunteer op is declined No No
Automated admin system notifications
Product area and description  Trigger + Recipient + Sender Customizable copy?  Opt-out
User Management: Spark User File Failed Validation Sent to Benevity CS & designated admins by Spark when the user demographic file fails No Admin Opt Out
User Management: User Demographic File Processed Sent to Benevity CS & designated admins by Spark when the user demographic file has processed No Admin Opt Out
Budgets: Budget Change Sent to designated admins by Spark when a budget has been changed No No
Budgets: Budget Non-rollover Sent to designated admins by Spark when a budget is expiring soon and will not automatically rollover No No
Budgets: Budget Notification 100% Usage Sent to designated admins by Spark when a budget has reached 100% usage No No
Budgets: Budget Quarterly Summary Sent to designated admins by Spark when it is the last day of a calendar quarter No No
Budgets: Budget Renewal Sent to designated admins by Spark when budgets are going to renew soon No No
Content: New Content Kit Sent to designated admins by Spark when a new content kit is available No Admin Opt Out
Payroll: Payroll Schedule Changes Sent to designated admins by Spark when a user changes from one payroll schedule to another No Disabled by Benevity
Payroll: Post-commit Pledge Reconciliation Sent to designated admins by Spark when a payroll period has been processed No Disable by Benevity
Seeding: State: Action Required Sent to designated admins by Spark when a seeding batch has processed with status Action Required No No
Seeding: State: Complete Sent to designated admins by Spark when a seeding batch is complete without errors No No
Seeding: State: Draft Budget Validation Sent to designated admins by Spark when budget validation for a seeding batch is complete No No
Seeding: State: Draft User List Validation Sent to designated admins by Spark when user list validation for a seeding batch is complete No No
Seeding: State: Processing Sent to designated admins by Spark when a seeding batch is processing No No
Automated end-user system notifications
Product area and description  Trigger + Recipient + Sender Customizable copy?  Opt-out

User Management: Account Reminder - Goodness Motivation

Account Reminder - Team Motivation

Sent to end user by Spark when it is 90 days after an account was created and the user has never signed and accepted Terms of Use No

Disabled by Benevity

User Management: Team Invite Sent to end user by an Admin or End User in Spark when inviting another user to join a team Add additional messaging No
User Management: You've joined a team! Sent to end user by Spark when the user joins a team.  No No
Donation: Donation Email - One-Time Sent to end user by Spark when a new one-time donation is confirmed No No
Donation: Donation Email - Recurring Sent to end user by Spark when a new recurring donation is confirmed No No
Donation: Tax Receipt Email Sent to end user by Spark when a new donation has been made and a tax receipt has been provided. No No
Donation: Canceled donations to ineligible or inactive causes Sent to end user by Spark when a donation to an ineligible or inactive cause is cancelled No Admin Opt Out
Giving Account: Courier: Expiring Rewards Sent to end user by Spark when users have rewards which will be expiring in 10 days No Disabled by Benevity
Payroll: Notice regarding your donation amounts - Over Sent to end user by Spark when their payroll donation amount is over what they originally set. No Disabled by Benevity
Payroll: Notice regarding your donation amounts - Under Sent to end user by Spark when their payroll donation amount is under what they originally set. No Disabled by Benevity
Payroll: Payroll Period Closed Sent to end user by Spark when a payroll period closed No No
Payroll: Payroll Period Closing Sent to end user by Spark when a pre-determined payroll period will close in one day No Admin Opt Out
Peer Match: Donation Email - Peer Matching Sent to end user by Spark when a new donation has been confirmed No No
Peer Match: Peer Match Commitment Sent to end user by Spark when Peer match has expired or their Peer match pool has been consumed No No
User Management: Courier: User Foundation Move Failure Sent to end user by Spark when the user is moving between foundations and the move failed because funds need to be spent first No No
User Management: Courier: User Foundation Move Success Sent to end user by Spark when the user was successfully moved from one foundation to another No No
User Management: Password Expiry Email Sent to end user by Spark when their password is going to expire soon. Number of days prior to expiry can be configured. No Admin Opt Out
Volunteering: Confirm Volunteer Op Sign-Up Sent to end user by Spark when they have signed up for a volunteer op No No
Volunteering: Courier: Track Time Reminder Sent to end user by Spark when a volunteer opportunitiy has passed, reminding users to track their time. Sent after the user's shift has ended. Note, when there are no rewards, rewards are not mentioned in the email. No Admin Opt Out
Volunteering: Volunteer Shift Reminder Sent to end user by Spark reminding the user that a volunteer shift is scheduled No Disabled by Benevity
Volunteering: Waitlist Shift Opened Up Sent to end users on a Volunteer Waitlist by Spark or Vol Op Contact when when a participant cancels, shift capacity increases, or another shift is added. No Admin Opt Out
Volunteering: Waitlist Sign-up Send to end users by Spark when they join a waitlist. No No
Volunteering: New Volunteer Op Sign-Up Sent to Vol Op Contact Person by Spark when a new user has signed up No Admin Opt Out
Volunteering: New Volunteer Op Sign-Up - Outside Spark Contact Sent to Vol Op Contact Person by Spark when a new user has signed up, the contact is not a Spark user No Admin Opt Out
Volunteering: Thanks for Volunteering! Sent to end user by Spark when the event is finished reminding users that their time will be auto-tracked (if enabled). No No
Giving Account: Courier: Expiring Rewards Imminent Sent to end user by Spark when users have rewards which will be expiring in 1 day No Disabled by Benevity
User Management: Password Recovery Email Sent to end user by Spark when a user needs to get their local login password reset. editable here  /admin/user/settings - Can be updated for each supported language Fully customizable No
User Management: Welcome Email Sent to end user by Spark when a new user is added to the site. The email may be queued if there are lots to go out so could take a few hours if there are thousands to send. This is also the email that is sent when the benevity-regenerate-passwords drush is used to reset user passwords. Can be updated for each supported language but the client must send language within the demographic file Fully customizable Disabled by Benevity
Less common feature notifications
Product area and description  Trigger + Recipient + Sender Customizable copy?  Opt-out
Gift of Securities: GOS - Submitted Sent to end user by Spark when a user has submitted the GOS request in Spark No No
Gift of Securities: GOS-Approved Sent to end user by an Admin in Spark when Benevity has been notified that the GOS has been approved No No
Gift of Securities: GOS-Rejected Sent to end user by an Admin in Spark when Benevity has been notified that the GOS has been rejected No No
Auctions: Auctions Winning Bid Sent to end user by Spark when user wins a bid. Contains URL to complete payment. Fully customizable Admin Opt Out
Auctions: Payment Confirmation Sent to item donor (end user) by Spark when winning bidder has successfully completed payment for the item. Fully customizable No
Auctions: Payment Processed Sent to end user by Spark when winning bidder has successfully completed payment of their item. This email contains information for contacting item donor Fully customizable No
Auctions: Reminder Email Sent to end user by Spark when Sent automatically after a defined number of days to winning bidder if payment is not received. Fully customizable Admin Opt Out
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