Moderating your community

Program administrators and group leaders have the tools to moderate community content to make sure it remains a safe and engaging space. When your employees sign up, they are required to read and accept guiding principles for safe and inclusive community participation.

Permissions

Program administrators and group leaders can take these actions on community posts:

• Edit posts.
• Lock posts so that no additional comments or liking will be possible.
• Censor immediately removes a post from community view.
• Feature posts for greater visibility.
• Share links to a member submission.
• Modify feed score to adjust how prominently a post appears in the feed — you can boost or demote a post's score to move it up or down accordingly.

From Admin, program administrators can additionally:

• View all content created by members.
• Review reported content from other members.
• Manage a list of banned IPs.
• Manage a list of banned words.

Reviewing member content

You can review all content submitted to the community by going to Admin > Moderate > Member Content.

Search and filter content to perform your review. Use the Single Action dropdown menu to:

• Censor/Uncensor to remove from or re-instate something to the community.
• Clear Flags to clear any reported content.
• Lock to prevent any future engagement with a post.
• Lock Comments to prevent new comments on a post while keeping other engagement available.
• View in Public to see the original post.
• Moderate Content to review content pending approval (only available when content approval is enabled for your community).

Reporting content

Community members, group leaders and program administrators can report content for review.

Reported content is not automatically removed from the community. You must review reported content before it is removed.

To review reported content:

1. Go to Admin > Moderate > Reported Content. If content is reported by community members, it is listed here.
2. Review content and select the Actions dropdown to:
   • View content in the community.
   • Censor content immediately.
     1. Enter a reason for the censor.
     2. Decide if you'd like to notify the original poster via email.
     3. Confirm and select Censor this content.
   • Clear Flags to clear the reports if the content does not require further action.

Censored content is not included in community reports.

Adding banned IPs

You can ban IP addresses of individuals who routinely break community rules.

To ban an IP:

1. Go to Admin > Moderate > Banned IPs.
2. Select Add Banned IP.
3. Enter the required information and select Ban.

Adding excluded words

Every community has a list of excluded words that are usually deemed offensive and are not permitted in the community. If content includes a word that appears on the excluded words list, it is not allowed in the community.

To add a word to the Excluded Words list:

1. Go to Admin > Moderate > Excluded Words.
2. Enter a new word in the field at the top of the list and select Add.

To remove a word from the excluded words list, select the checkbox next to the word and select Remove selected words.