Logging in to the submitter portal

This article describes the default behaviour of a highly configurable system. Your version of Community Investment Enterprise may appear or behave differently depending on user permissions and custom configurations.

The submitter portal is a centralized platform for applicants to submit and manage their proposals. All applicants must create an account to log in to the portal and complete an application or manage current or submitted applications

You are provided with a direct URL to the login page of the submitter portal. If you do not have this link, contact the program manager. The login page typically describes the application types offered by your program and general instructions for submitting them. 

Applicants can be directed to the submitter portal in several ways, for example:

  1. Directly from your program website
  2. In direct emails from your team that inform organizations of your program.  
  3. In automated emails sent from the system requesting further action (e.g., to make changes to the application) 

Creating an account 

If an applicant is accessing the submitter portal for the first time, create an account by following these steps: 

  1. Select Create in the Create an account section.

  2. Enter an email address and re-enter it to confirm. 
  3. Select the I'm not a robot checkbox, and then Create new account.
  4. Verify the account by following the link sent via email.
  5. Enter account information and create a new password.

The account is now active.

Resetting a forgotten password

If an applicant has forgotten their password, they can reset it. 

  1. Go to the log-in page and select Forgot your Password? next to Log in.
  2. Enter an email, select I'm not a robot, and Send. If it was a valid username, the message with the link to change the password and further steps is sent to your email address.
  3. Follow the email link to change the password.

Updating account information

An applicant can update their account information by logging in, selecting their name in the top right corner and choosing My Account.

They can update the following information: 

  • Username (email) 
  • Password 
  • User Information
    • First Name
    • Last Name
    • Company or Organization Name 
    • Title
    • Phone Number
    • Time Zone.

This information is specific to the submitter’s profile in the submitter portal and will not populate applications or the client portal.

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