Best practice playbook for group leaders



We created this playbook for group leaders who are looking to create a welcoming, engaging, and valuable place for members to interact.

You may be a team of one or a team of many, but your role likely includes some of the following;

  • Creating and sharing group content
  • Promoting events, causes, giving opportunities and volunteer opportunities
  • Moderating discussions and nurturing relationships with members

This guide is divided into 3 sections, so you can read the whole thing or jump right to the section you’re interested in. Here are some of the topics that are covered:

Best Practices for Group Management

  • Bring Them In: Recruitment
  • Have Them Participate: Community Content
  • Get Them to Stay: Member Experience

Ongoing Community Tasks

  • Weekly/Ongoing
  • Monthly
  • Quarterly
  • Annual

Best Practices for Engagement

  • Guiding Principles
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