We created this playbook for group leaders who are looking to create a welcoming, engaging, and valuable place for members to interact.
You may be a team of one or a team of many, but your role likely includes some of the following;
- Creating and sharing group content
- Promoting events, causes, giving opportunities and volunteer opportunities
- Moderating discussions and nurturing relationships with members
This guide is divided into 3 sections, so you can read the whole thing or jump right to the section you’re interested in. Here are some of the topics that are covered:
Best Practices for Group Management
- Bring Them In: Recruitment
- Have Them Participate: Community Content
- Get Them to Stay: Member Experience
Ongoing Community Tasks
- Weekly/Ongoing
- Monthly
- Quarterly
- Annual
Best Practices for Engagement
- Guiding Principles