Program administrator reporting

Program administrators can access several community-wide program dashboards and reports by selecting Admin > Analyze. These insights help monitor community engagement, participation, and program effectiveness.

The data used for reporting excludes any activity by program administrators so that results are not skewed. Group leader activity is included in the data set.

Permissions

Program administrators can access community-wide reports and dashboards in the Admin space.

Viewing the admin dashboard

To view the admin dashboard: 

1. Select Admin in the top left corner of the screen.
2. Select Analyze > Dashboard. 

The data in the admin dashboard provides key insights into community engagement and health.

Viewing specific group metrics

To view detailed statistics for a specific group:

1. Select the Group analytics tab from the top of the page. 
   
2. Choose a group to view detailed statistics, including:

• Total Members: The number of members are in the group
• Avg Logins Per Member: The number of times on average that your group members logged in to Employee Groups
• Member Engagement: The proportion of  users who interacted with their groups after logging in (active), compared with those who just logged in without doing anything else (passive)
• Events: The number of events are organized for that group
• Event RSVPs: The number of people who have said they will participate in the event
• Event Attendees: The number of people who confirmed their attendance to the  event
• Top group contributors: Shows up to three group members who are the most active and tells you the number of posts and comments they have made
  

The metrics automatically display data for the last month. Underneath some of the metrics, there are numbers that say whether this number has increased or decreased from the previous month.

Viewing reports

Program administrators can also report on program data using reports. To view program reports: 

1. Select Admin > Analyze > Reports from the left navigation menu.
   
2. Choose from the following report categories:

• Activity Insights: Reports on individual activities.
• Budgets & spending reports: An overview of group and event expenses.
• Community Participation Insights: Community-wide engagement and participation metrics.
• Events reports: Insights into event participation.
• Operational CSV Reports: Data exports of member profile details and profile survey responses.
• Account Closure Requests: A list of account closure requests and the reasons for them.

3. Select one of the available reports from your chosen category.
4. Choose the data filters for your report.
5. Select Request report download.

Note: Some reports use the following notation: 1 = yes, and 0 = no.

Activity insights

Activity insights reports allow you to generate reports on community-wide activities. You can choose whether you want to view the report inside employee groups, or export it as an excel.

The exported excel includes:

• Summary: High-level metrics and definitions.
• Response: All member responses.
• Question tabs: Results for each question in the activity
• Glossary: Definitions of key terms

Viewing individual activity reports

To generate a report for a specific activity:

1. Select Admin > Create > Activities
2. Choose an activity and select Actions > Report to generate a high-level summary of activity statistics.

After reviewing the activity statistics, you can export the report to Excel by selecting Get Report in the top right corner of the page.

Budgets & spending reports

Budgets and spending reports provide insights into event and group-related expenses, helping ensure funds are used effectively.  They allow you to monitor how much groups are spending on events and activities, and ensure that spending aligns with program goals and community engagement strategies.

Community participation insights

Community participation insights provide metrics on overall participation and engagement, helping you understand trends and identify opportunities to increase involvement. Reports may be available as downloadable CSV files or timeline charts. Check the Description column for more details.

Events reports

Events reports provide insights into events hosted by groups in your community, helping you track participation, measure engagement, and assess the impact of group events. These reports can reveal trends in attendance, highlight popular event types, and support data-driven planning for future events.

Operational CSV reports

Operational CSV reports provide data exports on a number of different things, including:

• Event Member RSVP: Provides a list of all members who have RSVP’d and attended selected events.
• Group Leadership: Provides a list of group leaders during the selected time period.
• Group Membership: Lists users and their group role during the selected time period.
• Group Structure: Provides a list of all groups, their chapters, and labels.
• Last Login: Displays the last login date/time of members within a selected time period.
• Marketing Email: Summarizes metrics for emails sent by the community.
• Profile Response: Lists profile survey responses and participation metrics per member.
• Tenure: Shows the number of months of membership and days since the last login.
• User Preferences: Captures member opt-in settings for community notifications.

Key reports

As the community grows & matures, you’ll find which reports help you tell the best story and share insights with your stakeholders. Some of the most popular reports include:

• Profile Response CSV: Data export of all profile survey responses. This is useful for demographic reporting and identifying trends between groups in your community.
• Community Participation Overview – Summary: General participation metrics for all activities and challenges for each participant including their profile data.
• Program Snapshot: A summary of all activity associated with a program over a specific period. This is useful to identify popular themes within your community.
• Account Status & Log In Timeline Charts: Identifies activation spikes and login frequency in newer communities.
• User Profile: Pre-built graphs and charts related to the profile survey.
• Users with Participation: A list of participants who completed certain actions within a specified period. Helpful when promoting participation-based incentives.