Creating gift cards and codes

You can send gift cards to your people or other’s outside your company to increase engagement, promote charitable giving, or reward participation in company initiatives.

Permissions

Only program administrators with the Awards Manager user role assigned to them can create and manage gift cards.

Creating virtual gift cards

1. Select Manage from the top right corner of your screen, followed by Company Giving > Gift Cards.
2. Select Create and Email Gift Cards from the top right corner above the results.

3. Choose a campaign name and design for your gift card. You can select from several preset designs or upload a custom image. For custom images, we recommend using a .jpg format and a size of 464x283 pixels to ensure optimal display.
4. Enter the following details for the gift card: 
   1. The value the recipient can donate
   2. Choose the redemption country of the gift card, which determines the currency and the country in which eligible nonprofits are registered. Gift cards are redeemed with the local foundation, and can only be redeemed to nonprofits within that foundation’s region.
   3. Optional: an expiry date in the format YYYY-MM-DD. 

5. Add recipients to your gift card by entering the first and last names and email address of each participant and select the arrow icon to add each recipient to the recipient list.
   NOTE: The value and expiration date will be the same for all recipients. If you want to send different amounts to different people, you will have to send multiple cards.
    
6. Enter your name and email to let the recipients know who’s sending the gift card. You can personalize the Subject and Personal message, but be aware that all recipients will see the same message.
7. Select Preview Gift Card in the bottom left corner of the screen to check the details entered. If any changes are needed, select I’d like to change something. If all details are correct, select Add to my donations and send this gift. 

Once sent, the confirmation message ‘Gift Card Complete’ appears.

Creating gift card codes for physical cards

If you prefer to create physical gift cards or do not have the recipients’ email addresses, you can do so by following these steps:

1. Select Company Giving > Gift Cards.  Then, select Create Gift Card Codes.
   
2. Follow steps 3-5 from the virtual gift card process to set the campaign name, card design, value, and an optional expiry date.
3. Select the number of gift card codes you need and add an optional personalized message.
4. Select Preview Gift Card in the bottom left corner and review the details on the preview page.
5. If the details are correct, select Deduct from your account and create gift card codes to generate the codes.
6. After confirmation, download the gift card codes in a CSV file by selecting Download CSV. You can now attach these codes to physical gift cards that can be customized to your liking.

NOTE: Your company is responsible for printing the physical cards. Benevity does not facilitate this process.

Redeeming gift cards

Gift cards can only be redeemed through the Community Impact (CI) Portal and are not recorded in your Donation Report (DCAR) until they are redeemed by the recipient.

NOTE: Corporate gift cards are always enabled, while user-created gift cards can be disabled.  Usually this is done through configuration during implementation by the implementation team. However, if you decide to disable user-created gift cards after implementation, reach out to our enhancements team for assistance.