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  2. Knowledge Base

Knowledge Base

How-to articles and FAQs to help you get the most out of Benevity’s products and features

B-Hive

  • How do I access the B-Hive?
  • How do I setup my B-Hive profile?
  • How do I submit and track my support requests?

Benevity Grants: Getting Started

  • How do I sign in to Benevity Grants?
  • How do I navigate Benevity Grants?
  • What are the supported currencies in Benevity Grants?
  • How do I manage my Benevity Grants change signatory?

Spark: Getting Started

  • What is Spark?
  • How do I upload a logo to my Spark site?
  • How do I change the colors of my Spark site?
  • How do I manage my Spark change signatory?

Benevity Grants: Forms

  • How do I use application forms in Benevity Grants?
  • FAQs on application forms

Spark: Volunteering

  • How do I create a volunteer opportunity?
  • How do I manage sign ups and time tracking for a volunteer opportunity?
  • How do I manually review and approve volunteer time?
  • What skills and interests available for volunteer opportunities?
  • How do I sign up volunteers in bulk?
  • How do I import volunteer opportunities in bulk?

See all 10 articles

Benevity Grants: Causes

  • How do I nominate a cause within Benevity Grants?
  • How do I explore the Cause tab in a request or invitation?

Spark: Giving

  • How do I create a giving opportunity?
  • How do I setup a multi-country giving opportunity?
  • How do I setup an increased match rate in a giving opportunity?
  • How do I create quick filters for giving opportunities?
  • How do I seed a user Giving Account?
  • How do I seed rewards to all users?

See all 17 articles

Benevity Grants: Requests

  • Approve or decline a request
  • Resubmit a grant request
  • Manage your request list
  • VIPs in a grant request
  • Edit requests with bulk actions
  • Understanding the request owner and assignee roles

Spark: Dashboard

  • Create a cover story
  • Manage your cover stories
  • Cover story image requirements
  • What are the Trending Now and Popular Causes sections?
  • Hide or unhide Trending Now and Popular Causes sections
  • Add or remove items in the Featured Content carousel

Benevity Grants: Invitations

  • Invite a cause to apply for a grant
  • Review grant nominations submitted by your employees

Spark: Peer Matching

  • Get started with Peer Matching
  • How to create a Peer Match
  • Find and join Peer Matching opportunities
  • Paying for your Peer Match
  • How donations multiply with Peer Matching
  • FAQs on navigating solicitation policies for Peer Matching

Benevity Grants: Reviews

  • Make a recommendation
  • Complete a scored review
  • Complete a single decision review
  • Manage your reviews
  • Add comments to a request or invitation

Spark: Search

  • Search for causes, volunteer events and giving opportunities
  • FAQs on searching in Spark
  • Explore the user search role

Benevity Grants: Follow-Up Surveys

  • Send or schedule a survey
  • Edit, close, or reopen a survey
  • Send a survey reminder
  • Export survey responses

Spark: Missions

  • Create a challenge
  • Create a mission
  • Create an activity
  • Archive unpublished challenges

Benevity Grants: Tools

  • Manage your user list
  • View your reports
  • Manage your budgets
  • Manage your emails for grant requests and invitations
  • Additional actions available in a grant request or invitation
  • Using advanced search in Benevity Grants

Spark: Community Impact (CI) Portal

  • What's the Community Impact Portal?
  • General settings of CI Portal
  • Edit the CI Portal landing page
  • Edit the CI Portal donation page
  • Edit the CI Portal search settings
  • Edit the CI Portal share settings

Benevity Grants: Payments

  • Add and complete cash payments
  • Add, fulfill and complete in-kind payments
  • Payment disbursement statuses

Spark: Teams

  • Get started with teams
  • Create a user-created team

Benevity Reporting: Getting Started

  • Get started with Benevity Reporting
  • How do I log in to Benevity Reporting?
  • Navigating Benevity Reporting
  • Submit a Benevity Reporting request to the technical support team
  • Benevity Reporting glossary
  • Creating ad hoc views and reports

See all 9 articles

Spark: Reports & Admin Dashboard

  • View budgets in Spark
  • Reporting tags
  • Available reports in Spark
  • Admin dashboard for giving
  • Admin dashboard for volunteering
  • Spark Report: Participation

See all 12 articles

Benevity Reporting: Advanced

  • Create calculated fields and measures
  • Graphs and visualization types
  • Create a table visualization
  • Create a gauge chart visualization
  • Create a dashboard
  • Change your fiscal year date range

See all 8 articles

Spark: Communication & Administration

  • Share an opportunity, cause or news article with colleagues
  • Create a news article
  • System-generated Spark emails
  • Using bulk email
  • Using email list management
  • My Dashboard budget display

See all 8 articles

Benevity Reporting: Stock Reports

  • Complete list of available stock reports
  • Frequently used stock reports
  • CECP Giving in Numbers report
  • Budget Usage report
  • Budget Usage by Transaction report
  • Participation Rate by Custom Field report

See all 11 articles

Spark: User Management

  • Assigning user roles in Spark
  • List of available user roles in Spark
  • Automated User Foundation Moves 
  • Setting user time zones in Spark
  • Search and manage user accounts
  • Enable user profile previews

Benevity App

  • Get started with the Benevity app
  • Enable or disable the Benevity app
  • Get a custom download link for the Benevity app
  • Benevity app FAQs
  • Enable or disable Activity Streams
  • Manage your program's Benevity app photos

Spark: Special Matching and Campaigns

  • The Everyday Campaign
  • The Localized Campaign
  • The International Campaign
  • The Site Wide Campaign – Local
  • The Site Wide Campaign – International

Financial

  • Select a default cause for a foundation
  • Create reports on inactive user funds

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