How does the payment status relate to donation disbursements?
If the status is:
- Paid, the full invoice has been paid. Donations will be disbursed to the recipient nonprofits.
- Unpaid or Partial, donations will not be disbursed until the full invoice is paid.
- Temporarily funded, the invoice has not been paid, but Benevity will disburse donations to the recipient nonprofits. The full invoice must be paid to avoid any future delays in donation disbursements.
How often does a payment status update?
Benevity finance teams manually update each report’s status every 1–2 days when payments are made. As soon as the updates are done, the changes appear immediately in both your Spark site and Benevity Reporting.
Why is there a negative DR amount?
If there is a negative DR amount, this represents a credit back to you. Most commonly, this is the result of a reversal.
Can I modify or split a DR?
Yes, contact your Benevity Client Success Manager to learn more. There is a fee for this service. You may want your DRs split by transaction type (e.g. payroll, PayPal, credit card) or by demographic file information (e.g. business unit, geographical region DR).
If I do split my DRs, how does that impact the payment status shown?
If you split your DRs, the overall payment status you see in Spark and Benevity Reporting will only show as “Paid” when ALL of the individual DRs are paid.
I prepay my Donation Report with a float fund, when will the status change to “Paid”?
The status will be updated to "Paid" around the fifth business day of the month, once confirmed that the float fund covers the DR amount.
Learn more: Reading your Donation Report PDF