Contacting the Client Technical Support team

The best way to contact Benevity support teams is by submitting a request through the B-Hive. Anyone with a B-Hive profile can submit requests; however, you must be logged in to the B-Hive to see the form link. Once you submit a request, you can track its status in your B-Hive My activities page. 

Submitting a request

  1. Go to the B-Hive and log in. 
  2. Select Submit a support request, located on the top of every B-Hive page. (Also a link at the bottom of every page.)

    request-bhive-1.png

  3. Fill in the form with:

    • Your contact information for seamless communication.
    • The product area that you need assistance with
    • A detailed description of your issue.
    • The priority level of your request.
    • Any relevant attachments that can help us understand your situation better.
  4. Select Submit.

Our Benevity support teams will email you as soon as possible after reviewing your request. 

Tracking your requests

Go to the B-Hive, open the dropdown next to your name, and select My activities.

A list of all the requests you have submitted are displayed. Open one to view its details. You can filter your requests by status to see what’s been resolved, what’s being worked on, and what is waiting for your reply.

What do the different request statuses mean?

  • Open: Benevity’s support team is working to resolve the request.
  • Awaiting your reply: Benevity’s support team is waiting for your reply.
  • Solved: Your request was resolved.

myrequests-bhive.png

Moving from Email to Form Submission

To enhance our response efficiency and organization, we're guiding our clients from email-based requests (previously through help@benevity.com or grants@benevity.com) to the B-Hive form. This shift is key for:

  • Better Request Management: Immediate routing to the appropriate team.
  • Effective Tracking: Enhanced ability to follow the progress of your request.
  • Client-Controlled Prioritization: You decide the urgency, ensuring a response that aligns with your needs.

 

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