Select a default cause for a foundation

When a user’s Spark account has been inactive for 12 months or longer (ie. not present on your demographic file for more than 12 months), any undeliverable donations or remaining funds from their giving account can be donated to a default cause of your choosing. This is a part of the Outstanding Funds Resolution process. This article will go over the steps on how to select an eligible default cause where inactive funds can be donated to.

In this article:

Who can complete these steps?

Only your company's change signatory can complete these steps.

Cause eligibility requirements

For a cause to be eligible as the foundation default, they must be:

  • Able to receive donations.
  • A standard registered charitable organization.
  • Located in the same country as the foundation they will be attached to.
  • Signed up for electronic fund transfer (EFT).

Steps to select a default cause

  1. Find the cause by selecting Search in the top navigation bar or by using the search from the dashboard (in this example, we’ll select Red Cross in Ireland).


  2. In the search results page, change your search location to the same country of the foundation.


  3. When you’ve found the cause you want to use, click anywhere on their search results card to open their profile. 


  4. In the cause’s profile, there’s four things you need to check to make sure they can be the default:

    • Make sure the Donate Now button is shown (meaning they’re eligible to receive donations).


    • Go to the Details tab to confirm the following three details:
      • Cause type is standard registered charitable organization.
      • Payment type is electronic fund transfer (EFT).
      • Cause address is in the same country as the foundation.


  5. Now that you’ve confirmed those four details, you’ll add their cause ID number into the default cause form. Copy the ID number from the cause profile page URL. The ID is a series of numbers that come directly after cause/ in the URL. Paste the ID into the appropriate foundation field when filling in the form.



You’re done! After we receive your completed form, we'll get the organization set up on our end and then email you when your inactive funds can be donated.


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