Announcing integration of user-initiated merchant disputes into standard transaction reversal process

What is changing?

Effective November 1, 2023, all user-initiated merchant disputes (chargebacks) will be proactively managed and streamlined into the standard transaction reversal process


Why is Benevity making this change? 

Incorporating user-initiated merchant disputes (chargebacks) into the standard transaction reversal process will provide more timely resolution and increased clarity for users & admins, mitigate confusion & reduce financial risk for the foundation partners. 


What do I need to do or know? 

There is no change to the standard transaction reversal processes relating to this announcement. Additional information can be found here

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