What is changing?
Effective November 1, 2023, all user-initiated merchant disputes (chargebacks) will be proactively managed and streamlined into the standard transaction reversal process.
Why is Benevity making this change?
Incorporating user-initiated merchant disputes (chargebacks) into the standard transaction reversal process will provide more timely resolution and increased clarity for users & admins, mitigate confusion & reduce financial risk for the foundation partners.
What do I need to do or know?
There is no change to the standard transaction reversal processes relating to this announcement. Additional information can be found here